Privacy policy
Privacy Policy
Last updated: 8 March 2026
This Privacy Policy describes how Fall & Always ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fallandalways.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Fall & Always is based in New Zealand and handles personal information in accordance with the Privacy Act 2020 (New Zealand).
Please read this Privacy Policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations.
When we update this Privacy Policy, we will revise the "Last updated" date and publish the updated version on the Site.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources depending on how you interact with us.
We may use personal information to:
- provide and operate our Services
- process orders and payments
- fulfil orders and arrange delivery
- communicate with you about purchases or enquiries
- provide customer support
- improve our website and services
- detect and prevent fraud or misuse
- comply with legal obligations
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services.
When we refer to "personal information", we mean information that identifies you or could reasonably be linked to you.
Information You Provide Directly
You may provide personal information when using our Services, including:
- name
- billing address
- shipping address
- email address
- phone number
- order and payment confirmation information
- account login details (if an account is created)
- information included in messages or customer support enquiries
Providing some information may be necessary for you to use certain features of the Services.
Information Collected Automatically
When you access our Site, we may automatically collect certain information about your device and usage, including:
- IP address
- browser type
- device type
- pages viewed
- time spent on pages
- referring website
- interactions with the Site
This information may be collected using cookies and similar technologies.
Cookies
Like many websites, we use cookies and similar technologies to operate and improve our Site.
Cookies help us:
- ensure the website functions correctly
- remember your preferences
- understand how visitors use the Site
- improve our services and user experience
- For information about cookies used by Shopify, please see:
https://www.shopify.com/legal/cookies
Most browsers accept cookies automatically, but you can usually modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality of the Site.
Information We Receive From Third Parties
We may receive personal information from third parties who help us operate our business, including:
- website platform providers such as Shopify
- payment processors who process payments securely
- analytics providers
- marketing or advertising partners
Payment information such as credit card or banking details is processed by our payment providers and is not stored directly by us.
How We Use Your Personal Information
Providing Products and Services
We use personal information to provide our Services, including processing payments, fulfilling orders, arranging shipping, managing accounts, and handling returns or exchanges.
Marketing and Promotional Communications
We may send marketing emails or promotional communications about our products and services. You can unsubscribe from these communications at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
We may use personal information to detect, investigate, or prevent fraudulent, illegal, or malicious activity.
Customer Support
We use your information to respond to enquiries and provide customer assistance.
How We Disclose Personal Information
We may share personal information with third parties where reasonably necessary to operate our business, including:
- payment processors
- shipping and fulfilment providers
- IT service providers and hosting providers
- analytics and marketing providers
- professional advisers such as accountants or legal advisers
We may also disclose personal information if required to do so by law or if necessary to protect our rights, customers, or business.
International Data Transfers
Some of the service providers we use may store or process personal information outside New Zealand.
Where personal information is transferred overseas, we take reasonable steps to ensure that the information is protected and handled in accordance with applicable privacy laws.
User Generated Content
Our Services may allow you to submit product reviews or other content.
Any information you choose to submit in public areas of the Site may be visible to others. Please avoid sharing sensitive personal information in these areas.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Security and Retention of Personal Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only for as long as necessary to:
- provide our services
- comply with legal obligations
- resolve disputes
- enforce agreements
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- request access to personal information we hold about you
- request correction of inaccurate personal information
If you request correction and we do not agree that the information is incorrect, you may request that a statement of correction be attached to the information.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.
Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner where required by law.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
Contact
If you have questions about this Privacy Policy or would like to request access or correction of your personal information, please contact us:
Fall & Always
Email: hello@fallandalways.com