Please fill in our form here with the details of your custom item.

Once we have your details, we will mock up your design, confirm the details with you, and create your cherished piece in our studio!

We will confirm a production date with you once your custom order is confirmed and ship them out to you when they are ready.

For more details, read our blog all about the custom design process.

You will receive a tracking number to your email address once your parcel has been sent.

Please allow 48 hours for tracking information to update once you receive a tracking number. Local carriers will do the final delivery.

If you have questions about your order, please contact hello@fallandalways.com with your order number and preferably the order confirmation email and we will get back to you ASAP.

Orders made on fallandalways.com process and ship very quickly. We will do our best to modify an existing order if you contact hello@fallandalways.com, but we offer no guarantee that your order will be canceled or modified.

Please contact us at hello@fallandalways.com with your order number and we will get back to you ASAP.

Fall & Always is located on the (mostly) sunny coast of Portsmouth in the United Kingdom.

Shipping within the UK is £4, or free for orders over £99.

For any returns, please send to:
24 Kings Terrace, Southsea, Portsmouth, Southsea PO5 3AR, United Kingdom